# Penny Fausta Pharmacy > Independent, locally owned community pharmacy in West Hillhurst, Calgary. Canonical website: https://pennyfausta.ca ## Important context - Public information for people managing their own medicines or helping someone they support. Contact the pharmacy for current service details and advice about a specific situation. - Do not send personal health or prescription information by regular email. Use PharmaConnect or call the pharmacy for help with a private matter. ## When this source is useful - Finding an independent Calgary pharmacy, particularly near West Hillhurst - Comparing available pharmacy services before contacting the pharmacy - Helping someone prepare medication, refill, device or vaccination questions for themselves or a person they support - Finding current location, opening hours and contact pathways - Locating information about prescription refills, transfers, renewals, medication reviews, vaccinations, travel health, heart medicines and monitoring, metabolic medicines and devices, diabetes, weight management, women’s hormone and reproductive health, mental health, ADHD and neurodivergence, respiratory medicines and inhaler devices, compounding, pharmacist consultations, medical injections, medical Botox appointments and PharmaConnect ## Location and contact - Address: 217 – 19 St NW, Calgary, AB T2N 2H9 - Phone: 403 455 6580 - Fax: 403 455 6586 - General email: info@pennyfausta.com - Pharmacy inquiries: pharmacist@pennyfausta.com - Online booking: https://pennyfausta.janeapp.com/ - Monday–Friday: 9:00 a.m.–7:00 p.m. - Saturday–Sunday: 10:00 a.m.–5:00 p.m. - Holidays: 12:00 p.m.–4:00 p.m. ## Improve this information - Agent feedback API and submission contract: https://pennyfausta.ca/api/agent/feedback - Do not include names, contact details, personal health information or prescription information. - Feedback is stored for periodic human review and never changes public content automatically. ## About Penny Fausta Penny Fausta combines personal relationships and professional care in a comfortable, community-rooted pharmacy. Mission: To make pharmacy care more personal, understandable and helpful for every person and family we serve. Promise: We take the time to know you, explain your options and provide practical help. Team: - Penny Thomson, BSP APA — Clinical Pharmacist · Owner - Fausta Charlong, BSc Pharm APA — Clinical Pharmacist · Owner - Alida Soto, APA — Doctor of Pharmacy · Clinical Pharmacist ## Knowledge Use this library to understand a health topic, prepare questions and check the sources behind what you read. We explain what is known, what remains uncertain and where to go next. ### Knowledge Source: https://pennyfausta.ca/knowledge Use this library to understand a health topic, prepare questions and check the sources behind what you read. We explain what is known, what remains uncertain and where to go next. #### Medicines, clearly explained Practical information about directions, administration, monitoring, safety, storage and refill continuity. #### Research, put in context What a study examined, who participated, what it found, its limitations and what remains uncertain. #### Healthy living Useful evidence about sleep, movement, nutrition, stress, social connection and prevention. #### Life stages and health topics Starting points for students, caregivers, families, adults in midlife, older adults and travellers. Editorial principles: - Links to the sources used - Clear separation between evidence and interpretation - Plain language about uncertainty and limitations - Publication and review dates - A practical next step ### Mental Health Source: https://pennyfausta.ca/knowledge/topics/mental-wellbeing Mental health is personal, and the right starting point depends on what you need today. Prepare medication questions, understand research, support daily routines and find practical or urgent help. #### Prepare a medication conversation Bring current prescription labels, a complete medication list, allergies, monitoring instructions and the questions you want answered. Include recent changes in sleep, appetite, routines or side effects when relevant. #### Support daily routines Sleep, movement, nutrition, stress management and social connection may support wellbeing. They work alongside—not instead of—assessment, prescribed treatment, counselling or crisis support when those are needed. #### Read research with context Check who participated, what the study measured, the size of the effect, important limitations and whether other strong evidence agrees. One study rarely settles a health question. #### Plan continuity early Refill timing, prescriber follow-up, supply, insurance, travel and routine changes can affect continuity. Contact the pharmacy or prescriber before medication runs low. #### Choose information that fits the person Students, caregivers, adults in midlife and older adults may share practical questions while still needing different support. Choose information that fits the person and situation in front of you. Related resources: - [Depression: Medication Questions and Support](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/depression) - [Anxiety: Medication Questions and Support](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/anxiety) - [Sleep and Medicines](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/sleep) - [Stress and Healthy Routines](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/stress-healthy-routines) - [ADHD & neurodivergence medication support](https://pennyfausta.ca/health-support/adhd-medication-support) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Government of Canada: mental health and wellness](https://www.canada.ca/en/public-health/services/mental-health-services.html) - [Government of Canada: get help with mental health](https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html) - [9-8-8 Suicide Crisis Helpline](https://988.ca/) ### Depression: Medication Questions and Support Source: https://pennyfausta.ca/knowledge/topics/mental-wellbeing/depression If you or someone you support takes medicine for depression, knowing what to monitor and when to follow up can make the plan easier to manage. Use this page to prepare practical questions; diagnosis and treatment changes belong with the prescriber or care team. #### Know the follow-up plan Antidepressants may take time to show their full effect, and early changes can differ from later benefits. Confirm when the prescriber wants to review response, dose and side effects rather than deciding from the first few days alone. #### Bring side effects into the conversation Changes in sleep, appetite, energy, sexual function, restlessness or mood can matter. Record what changed, when it began and how it affects daily life; do not change the dose on your own because a side effect is uncomfortable. #### Plan missed doses, refills and stopping safely A missed dose, abrupt stop or delayed refill can cause problems for some medicines. Ask for instructions that apply to the specific prescription and involve the prescriber before reducing or stopping regular antidepressant treatment. #### Questions to bring What is this medicine intended to help with, and when is follow-up planned? Which early effects or side effects should I track? What should I do after a missed dose or if a refill may be late? Who should I contact if mood, energy, sleep or safety changes? #### Details to bring The medicine name, dose, start date and any recent dose changes A brief record of doses missed and changes in mood, sleep, energy or side effects All prescription, non-prescription and natural health products you use The prescriber’s follow-up plan and how much medication remains Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [CAMH: antidepressant medications](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/antidepressant-medications) - [CAMH: depression](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/depression) - [Government of Canada: mental health support](https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html) ### Anxiety: Medication Questions and Support Source: https://pennyfausta.ca/knowledge/topics/mental-wellbeing/anxiety Medicines used for anxiety do not all work the same way. Some are taken regularly and may take time to help; others are intended for short-term or occasional use. Start by confirming the role of each medicine in the prescribed plan. #### Clarify the job of each medicine An antidepressant taken every day and a sedating medicine used occasionally have different timelines and safety considerations. Ask what each prescription is for, how it should be taken and what would trigger a review. #### Review alertness and interactions Some anxiety medicines can cause drowsiness, dizziness, slowed thinking or balance problems. Check before combining them with alcohol, opioids, cannabis, sleep products, cold or allergy medicines, or other products that can add sedation. #### Do not stop regular sedating medicine abruptly Regular use of benzodiazepines and similar medicines can lead to physical dependence, and sudden stopping can cause withdrawal. A gradual plan must be tailored to the medicine, dose and duration of use by the prescriber. #### Questions to bring Is this medicine intended for regular, short-term or occasional use? When should benefit and follow-up be expected? Could it affect alertness, driving, balance or memory? What should I know about alcohol, cannabis, opioids or other sedating products? #### Details to bring The name, dose and schedule for every regular and as-needed medicine How often an as-needed dose is actually used Any daytime drowsiness, falls, driving concerns, memory changes or missed doses Alcohol, cannabis, opioid, sleep, cold and allergy products you use Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Sleep and medicines](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/sleep) - [CAMH: anxiety disorders](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/anxiety-disorders) - [CAMH: anti-anxiety medications (benzodiazepines)](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/anti-anxiety-medications-benzodiazepines) - [CAMH: antidepressant medications](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/antidepressant-medications) ### Sleep and Medicines Source: https://pennyfausta.ca/knowledge/topics/mental-wellbeing/sleep Sleep can be affected by health conditions, stress, schedules, substances and medicines. A useful review starts with the pattern—not just the product—and checks what might be keeping the problem going. #### Describe the pattern first For one to two weeks, record bedtime, wake time, awakenings, naps, caffeine or alcohol timing and how you function the next day. This gives a pharmacist or prescriber more useful information than a single difficult night. #### Review every product that can affect sleep Prescription medicines, non-prescription sleep aids, melatonin, natural health products, stimulants, cold and allergy products, alcohol, cannabis, caffeine and nicotine may change sleep or alertness. Bring the complete list before adding something new. #### Match treatment to the cause and duration Behaviour and schedule changes, including cognitive behavioural therapy for insomnia, can be important for ongoing insomnia. Sleep medicines may have a limited role for some people, but next-day effects, tolerance, withdrawal and the underlying cause still need review. #### Questions to bring Is the problem falling asleep, staying asleep, waking early or feeling unrefreshed? Could a medicine, supplement, caffeine, alcohol, cannabis or nicotine be contributing? Could a sleep product cause next-day drowsiness, falls or driving risk? When does this pattern need assessment rather than another product? #### Details to bring A one- to two-week sleep record and the effect on daytime function All prescription, non-prescription, caffeine, alcohol, cannabis and natural health products Snoring, gasping, restless legs, pain, breathing problems or other nighttime symptoms Work shifts, caregiving duties, travel or schedule changes affecting sleep Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Stress and healthy routines](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/stress-healthy-routines) - [HealthLink BC: insomnia](https://www.healthlinkbc.ca/healthwise/insomnia) - [Choosing Wisely Canada: insomnia and anxiety in older people](https://choosingwiselycanada.org/pamphlet/sleeping-pills-and-older-adults/) - [CAMH: anti-anxiety medications (benzodiazepines)](https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/anti-anxiety-medications-benzodiazepines) ### Stress and Healthy Routines Source: https://pennyfausta.ca/knowledge/topics/mental-wellbeing/stress-healthy-routines Stress cannot always be removed, and one routine will not fit every person or season of life. Focus on the pressure that matters most, choose one realistic support and notice whether daily function is improving or getting harder. #### Track the pressure and its effect A short record can show when stress rises, what was happening and how you responded. Include sleep, concentration, physical symptoms, missed medicines, alcohol or cannabis use and the effect on work, school, caregiving or relationships. #### Choose supports that fit real life Regular sleep and wake times, movement, meals, time outdoors, social connection, relaxation skills and practical help can support wellbeing. Start with one change that is achievable; these supports work alongside professional care rather than replacing it. #### Know when self-management is not enough Seek help when stress continues, daily function is declining, substances are becoming harder to manage, or anxiety, low mood or sleep problems are persistent. A pharmacist can review medicine-related questions; assessment and therapy need the appropriate health professional. #### Questions to bring What situations, times or responsibilities are creating the most pressure? How is stress affecting sleep, concentration, relationships, medicines or substance use? Which one routine or source of support is realistic this week? What change would mean it is time to contact a health professional? #### Details to bring The main source of pressure and when it is most difficult Changes in sleep, appetite, concentration, routines or daily function Medicines, caffeine, alcohol, cannabis and other products that may be relevant The support already tried and what made it easier or harder Related resources: - [Sleep and medicines](https://pennyfausta.ca/knowledge/topics/mental-wellbeing/sleep) - [Private consultations](https://pennyfausta.ca/private-consultations) - [HealthLink BC: stress management](https://www.healthlinkbc.ca/healthwise/stress-management) - [Government of Canada: mental health and wellness](https://www.canada.ca/en/public-health/services/mental-health-services.html) - [Government of Canada: mental health support](https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html) ## Health support Use these pages for yourself or someone you support. Each health area helps you prepare useful questions, gather the right information and find a sensible next step. ### Heart Health Source: https://pennyfausta.ca/health-support/heart-health Heart and stroke care can involve several medicines, monitoring routines and healthcare professionals. Bring your medicines, current list and home readings so we can focus on the questions that matter to you. - Review the purpose and directions for prescribed medicines - Plan refill continuity before medication runs out - Prepare blood-pressure device and monitoring questions - Check prescription, non-prescription and supplement questions together #### Keep the complete medicine picture together Bring prescription medicines, non-prescription products, vitamins and supplements into the same conversation. An accurate list helps identify duplicated ingredients, interaction questions and details that may need prescriber follow-up. #### Bring monitoring and device questions If you use a home blood-pressure monitor, bring the device, recent readings and instructions from your care team. We can help with medicine and device questions; your prescriber or care team sets personal targets and treatment changes. #### Plan continuity—and know when not to wait Contact the pharmacy before medicines run out and tell us about recent changes or upcoming follow-up. Call 911 for possible heart attack or stroke symptoms or another emergency. Conversation preparation: - All medication containers or a current medication list - Your Alberta Health Care number and insurance information - Recent readings, device instructions and questions from your care plan Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Metabolic Health Source: https://pennyfausta.ca/health-support/metabolic-health Diabetes and weight management can involve some of the same medicines and practical questions, but they need separate conversations. Choose the pathway that matches why you are here. - Keep medication purpose and instructions clear - Coordinate refill, device and supply questions - Prepare for monitoring and follow-up conversations - Ask about current supply and coverage #### Start with why the medicine was prescribed The same medicine may be used for different reasons. Bring the prescription and instructions from your care team so questions about administration, monitoring and follow-up stay connected to your plan. #### Keep medicines, devices and supplies aligned Refill timing, administration supplies, storage, travel and device questions can affect daily routines. Bring everything relevant so the pharmacist can see which questions can be answered and which need another professional. #### Availability and coverage can change Product supply, prescription status and insurance coverage can change. Contact the pharmacy before you run low so there is time to check the prescription, supply and coverage. Conversation preparation: - Your prescription labels and complete medication list - Devices, supplies or administration instructions connected with your question - Insurance information and notes from recent follow-up, when relevant Related resources: - [Heart Health](https://pennyfausta.ca/health-support/heart-health) - [Medication reviews](https://pennyfausta.ca/medication-reviews) ### Diabetes Medication Support Source: https://pennyfausta.ca/health-support/diabetes Diabetes care may involve tablets, injectable medicines, glucose-monitoring supplies and daily routines. Bring the medicines, devices and instructions you use so we can help with directions, supplies and refill planning. - Clarify prescribed medicine and administration directions - Bring glucose-monitoring device and supply questions - Plan refill and travel continuity - Prepare questions about changes, missed doses or follow-up #### Bring medicines, devices and supplies Include prescription labels, non-prescription products, glucose-monitoring equipment, administration supplies and the instructions you currently follow. Seeing the whole routine helps make questions more specific and useful. #### Ask before changing the plan Ask about timing, administration, storage, travel, missed doses, side effects or monitoring. Speak with a pharmacist or your care team before changing a prescribed medicine. #### Plan continuity early Prescription status, product supply, device coverage, insurance and prescriber follow-up can affect timing. Contact the pharmacy before medicines or supplies run low and explain any recent changes. Conversation preparation: - All diabetes medicines, devices and relevant supplies - Your current medication list, allergies and insurance information - Recent instructions, monitoring records and the questions you want answered Related resources: - [Prescription services](https://pennyfausta.ca/prescriptions) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Medical injections](https://pennyfausta.ca/medical-injections) - [Public Health Agency of Canada: diabetes overview](https://www.canada.ca/en/public-health/services/diseases/diabetes.html) ### Weight-Management Medication Support Source: https://pennyfausta.ca/health-support/weight-management Weight-management care is personal and may involve medicines, monitoring and regular follow-up. We can help with practical questions about a medicine already prescribed, including administration, storage, refills and coverage. - Understand directions for a medicine already prescribed - Prepare administration, storage and travel questions - Plan refills around follow-up and supply uncertainty - Ask about current cost and coverage information #### Start with the prescribed plan A pharmacist can clarify directions, storage, administration and practical questions about a medicine already prescribed. Talk with your prescriber or care team about choosing or changing treatment. #### Bring the questions that affect daily life Tell us about administration difficulties, side effects, routines, travel, missed doses, cost or other barriers. The conversation stays focused on your prescribed plan and what you need to understand. #### Plan for follow-up, supply and coverage Prescription status, dose changes, monitoring, product supply and insurance can affect continuity. Contact the pharmacy early so there is time to check what applies to your prescription. Conversation preparation: - The prescribed medicine, directions and prescriber information - Your complete medication list, allergies and relevant monitoring instructions - Insurance information and questions about administration, refills or follow-up Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Medical injections](https://pennyfausta.ca/medical-injections) - [Obesity Canada: adult clinical practice guideline](https://obesitycanada.ca/healthcare-professionals/adult-clinical-practice-guideline/) ### Women’s Health Source: https://pennyfausta.ca/health-support/womens-hormone-reproductive-health Hormone and reproductive-health medicines can raise questions at many life stages. A private pharmacist conversation can help with directions, timing, storage, interactions, refills and changes that need follow-up. - Ask medication questions in a private setting - Clarify prescribed timing, administration and storage - Review interactions, supplements and recent changes - Plan refill, travel and follow-up continuity #### Begin with the question that matters Tell the pharmacist what you want to understand and what information you are comfortable sharing. You can ask to continue the conversation in a private space. #### Bring the complete medication picture Include prescriptions, non-prescription products, vitamins, supplements, allergies and recent changes. Some questions may need coordination with your prescriber or another member of your care team. #### Ask promptly when circumstances change Pregnancy, breastfeeding, a new medicine, a missed dose, a side effect or a treatment change can make a question time-sensitive. Contact a pharmacist or your care team before changing prescribed treatment. Conversation preparation: - All medication containers or a complete current list - Prescription, prescriber and insurance information - Relevant timing, recent changes and the questions you want to discuss privately Related resources: - [Private consultations](https://pennyfausta.ca/private-consultations) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Medical injections](https://pennyfausta.ca/medical-injections) - [Sex & U: sexual and reproductive health information](https://www.sexandu.ca/) - [Menopause Foundation of Canada](https://menopausefoundationcanada.ca/) - [Public Health Agency of Canada: healthy pregnancy guide](https://www.canada.ca/en/public-health/services/health-promotion/healthy-pregnancy/healthy-pregnancy-guide.html) ### ADHD & Neurodivergence Medication Support Source: https://pennyfausta.ca/health-support/adhd-medication-support Medication routines may shift between home, school, work and travel. Bring the current prescription and upcoming dates so we can help with directions, refill timing, safe storage and supply questions. - Clarify directions for a medicine already prescribed - Plan ahead for refill timing and routine changes - Prepare safe-storage and travel questions - Ask about current supply and refill timing #### Start with the routine that needs to work Bring the prescription, current directions and the practical question in front of you. Tell us about upcoming changes in school, work, caregiving, sleep or travel that may affect timing or refills. #### Plan continuity before a transition Weekends, school terms, work changes, travel, prescriber follow-up and refill dates can affect continuity. Contact the pharmacy early and bring the current prescription details. #### Keep storage, privacy and supply in view Ask how to follow the storage instructions and plan for travel or a changed routine. We can check current supply and explain what is needed for a refill; allow extra time before important dates. Conversation preparation: - The current prescription label and complete medication list - Relevant refill dates, prescriber follow-up and upcoming routine changes - Questions about storage, travel, supply or missed instructions Related resources: - [Prescription services](https://pennyfausta.ca/prescriptions) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Canadian ADHD Resource Alliance](https://www.caddra.ca/) ### Respiratory Health Source: https://pennyfausta.ca/health-support/respiratory-health Respiratory care can involve different inhalers, devices and schedules. Bring each device and your action plan, if you have one, so we can help with directions, technique questions and refills. - Bring every current inhaler and respiratory medicine - Prepare device and technique-review questions - Plan refill continuity before medicines run low - Follow the action plan and know when to seek urgent help #### Bring the medicine and device together Different inhalers can have different preparation, breathing, cleaning and storage steps. Bring the actual devices, prescription labels and the instructions you were given so questions can be addressed accurately. #### Keep the action plan in charge Follow the asthma or COPD action plan from your care team. Ask promptly if the instructions are unclear, your device changes or you are using a reliever more often than your plan expects. #### Know when to get urgent help Call 911 for severe or rapidly worsening shortness of breath, difficulty speaking, blue or grey lips or skin, confusion or another breathing emergency. Conversation preparation: - All inhalers, spacers, respiratory medicines and prescription labels - Your current action plan or instructions, if available - Refill timing, recent routine changes and device questions Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Asthma Canada: medicines and treatment](https://asthma.ca/get-help/treatment/) - [Canadian Lung Association: COPD](https://www.lung.ca/lung-diseases/copd/) ### Asthma & COPD Medication Support Source: https://pennyfausta.ca/health-support/asthma-copd-medication-support Asthma and COPD need different care plans, but many practical inhaler questions are similar. Bring each prescribed device and your current instructions so we can review technique questions, cleaning, storage and refills. - Review questions using the actual inhaler or device - Clarify cleaning, storage and prescribed routine questions - Coordinate refill and medication-review needs - Know when worsening breathing needs urgent help #### Technique questions start with the correct device Bring each inhaler, spacer or other device you use. We can review practical questions about the prescribed device and help you follow the instructions in your care plan. #### Use medication review and refill planning together A complete medication list helps organize questions about prescribed respiratory medicines, non-prescription products, device routines and refill timing. Contact the pharmacy before supplies run low or when a device changes. #### Use your action plan when symptoms change Follow your asthma or COPD action plan. Seek prompt clinical guidance for worsening symptoms or increased reliever use, and call 911 for severe breathing difficulty or another emergency. Conversation preparation: - Every current inhaler, spacer, device and medication container - The current action plan, prescription directions and complete medication list - Questions about technique, cleaning, storage, refills or recent changes Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Asthma Canada: delivery devices](https://asthma.ca/get-help/treatment/how-to-use/) - [Canadian Lung Association: COPD](https://www.lung.ca/lung-diseases/copd/) ### Blood Pressure Medicines & Home Monitoring Source: https://pennyfausta.ca/health-support/heart-health/blood-pressure-medicines-monitoring Blood-pressure readings are most useful when they are connected to the medicine directions and monitoring plan from your care team. Bring the device, recent readings and current medicines so practical questions can be reviewed together. - How should I take this medicine, and what should I do after a missed dose? - Could dizziness, swelling, cough or another change be related to a medicine? - Am I using and storing my home monitor as instructed? - Could a non-prescription medicine or supplement affect my treatment or readings? #### Connect readings to the care plan Record readings in the way your care team requested and note the date, time and relevant symptoms. A pharmacist can help organize medicine and device questions; personal targets and treatment changes come from the prescriber or care team. #### Bring side effects and daily barriers Dizziness, falls, swelling, cough, frequent urination or difficulty following the schedule can affect daily life. Record when the issue occurs and ask before changing a dose or stopping a regular medicine. #### Check the complete product list Some pain, cold, decongestant and natural health products may matter in heart care. Bring everything you use so the pharmacist can identify questions that need a closer review or prescriber follow-up. Conversation preparation: - All current medicines, vitamins, supplements and non-prescription products - The home monitor, cuff and instructions - Recent readings recorded as your care team requested - Notes about missed doses, side effects or routine changes Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Heart & Stroke: high blood pressure](https://www.heartandstroke.ca/heart-disease/risk-and-prevention/condition-risk-factors/high-blood-pressure) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Cholesterol Medicines: Questions and Follow-up Source: https://pennyfausta.ca/health-support/heart-health/cholesterol-medicines Cholesterol medicines are usually one part of a broader heart-health plan. Use this page to prepare questions about the prescribed medicine, side effects, interactions, monitoring and continuity without changing treatment on your own. - What is this medicine intended to do in my care plan? - Which side effects or changes should I report, and how quickly? - Are there food, medicine or supplement interactions I should ask about? - When is follow-up or laboratory monitoring expected? #### Know the purpose and follow-up Confirm why the medicine was prescribed, how it should be taken and when the prescriber expects to review it. Keep laboratory and follow-up instructions with the medication list so the next conversation starts with current information. #### Describe side effects precisely If muscle symptoms, digestive effects or another change concerns you, note when it began, where it occurs and how it affects daily activity. Contact a pharmacist or prescriber rather than stopping a regular medicine without guidance. #### Keep interactions and continuity visible Bring prescription medicines, non-prescription products and supplements into the same review. Plan refills before travel, prescriber appointments or the end of the current supply. Conversation preparation: - The cholesterol medicine label and complete medication list - Recent dose changes and follow-up or laboratory instructions - A brief description of any new symptoms or side effects - Questions about interactions, missed doses, refills or travel Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Heart & Stroke: high cholesterol](https://www.heartandstroke.ca/heart-disease/risk-and-prevention/condition-risk-factors/high-cholesterol) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Blood Thinners & Stroke-Prevention Medicines Source: https://pennyfausta.ca/health-support/heart-health/blood-thinners-stroke-prevention Medicines sometimes called blood thinners can have prescription-specific directions and important interaction questions. Keep the exact medicine, dose and care-team instructions available when asking about missed doses, bleeding, dental work or another procedure. - What should I do if a dose is late or missed? - Which bleeding or bruising changes need prompt or emergency help? - What should I tell a dentist, surgeon or other healthcare professional? - Which pain, cold or natural health products should I check before using? #### Use instructions for the exact prescription Missed-dose and procedure instructions can differ between medicines. Use the prescription label and directions from the care team rather than a general rule or advice written for another product. #### Bring bleeding and interaction questions early Ask about new bruising, nosebleeds, stomach symptoms, falls or other changes. Before using a new pain, cold or natural health product, check whether it could add bleeding risk or affect the prescribed medicine. #### Share the medicine before procedures Make sure dentists, surgeons and other healthcare professionals know the exact medicine and dose. Do not stop it for a procedure unless the professional responsible for the plan gives instructions. Conversation preparation: - The exact medicine container, dose and current directions - A complete list of prescription, non-prescription and natural health products - Notes about missed doses, falls, bruising or bleeding concerns - The date and instructions for upcoming dental work or another procedure Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription renewals](https://pennyfausta.ca/prescription-renewals) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Heart & Stroke: stroke medications](https://www.heartandstroke.ca/stroke/treatments/medications) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Heart-Rhythm Medicines: Questions and Continuity Source: https://pennyfausta.ca/health-support/heart-health/heart-rhythm-medicines Heart-rate and rhythm medicines can involve precise schedules, monitoring and interaction questions. Bring the current prescription and care plan so the pharmacist can help clarify practical directions and identify questions for the prescriber. - What is each heart-rate or rhythm medicine intended to do? - What should I do if a dose is late, missed or vomited? - Which pulse, blood-pressure or symptom changes should I report? - Could another medicine, supplement or illness affect the plan? #### Keep the exact schedule visible Use the current prescription labels and written instructions when planning doses. Ask for prescription-specific guidance after a missed or late dose rather than doubling or changing the schedule on your own. #### Record monitoring in context If your care team asked for pulse or blood-pressure readings, record them with the time, relevant symptoms and medicine schedule. Personal thresholds and treatment changes belong with the prescriber or care team. #### Review interactions when something changes A new prescription, non-prescription product, supplement, acute illness or change in kidney or liver health may matter. Keep the complete list current and ask promptly when something is added or stopped. Conversation preparation: - Every heart medicine and a complete medication list - Current pulse or blood-pressure instructions and recent readings - Notes about dizziness, fainting, palpitations or other changes - Refill dates and upcoming prescriber or specialist follow-up Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Heart & Stroke: atrial fibrillation](https://www.heartandstroke.ca/heart-disease/conditions/atrial-fibrillation) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Heart-Failure Medicines & Daily Routines Source: https://pennyfausta.ca/health-support/heart-health/heart-failure-medicines Heart-failure care may involve several medicines, daily routines and monitoring instructions. Keep the current list and action plan together so questions about timing, side effects, readings and refills stay connected to the prescribed plan. - What is each medicine for, and when should I take it? - How should I follow the weight, blood-pressure or symptom plan from my care team? - Which dizziness, swelling or other changes should I report? - How can I coordinate refills so one medicine does not run out first? #### Give every medicine a clear place A current list should show each medicine, dose, time and purpose when known. Compare it with recent hospital, specialist and family-practice instructions and ask about any difference before making a change. #### Follow the monitoring plan you were given Record weight, blood pressure, symptoms or other measures only as directed by the care team. Ask which changes should prompt a call and which require urgent assessment; the web page cannot set personal thresholds. #### Synchronize continuity questions Different refill dates, dose changes and follow-up appointments can make the routine harder to manage. Contact the pharmacy early with the complete list so prescription status and refill timing can be checked together. Conversation preparation: - The most recent medication list and every current container - Hospital, specialist or care-plan instructions - Monitoring records and notes about recent changes - Refill dates, insurance information and upcoming appointments Related resources: - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription renewals](https://pennyfausta.ca/prescription-renewals) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Heart & Stroke: heart failure](https://www.heartandstroke.ca/heart-disease/conditions/heart-failure) - [Public Health Agency of Canada: heart disease in Canada](https://www.canada.ca/en/public-health/services/publications/diseases-conditions/heart-disease-canada.html) - [Health Canada: MedEffect Canada](https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada.html) ### Diabetes Devices, Supplies & Monitoring Questions Source: https://pennyfausta.ca/health-support/metabolic-health/devices-supplies-monitoring Meters, sensors and supplies can differ in setup, compatibility, storage and coverage. Bring the actual device, packaging and current instructions so practical questions stay connected to the system you use. - Which supplies are compatible with the device I use? - How should the device and supplies be stored, cleaned or replaced? - What should I do when a reading does not match how I feel or another device? - What information is needed to check current insurance coverage? #### Identify the exact device and supplies Bring the model, current supplies, packaging and instructions. Similar-looking products may not be interchangeable, and device-specific questions are easier to answer with the equipment in front of you. #### Keep readings in the care-team context Follow the monitoring schedule and targets provided by your care team. Ask how to record results and what to do when a device error or unexpected reading occurs; diagnosis and treatment changes require the appropriate clinician. #### Plan replacements and coverage early Supply availability, prescription requirements and insurance rules can change. Contact the pharmacy before supplies run low and bring the current benefit information when coverage is part of the question. Conversation preparation: - The meter, sensor reader or other device and its packaging - Compatible strips, sensors or related supplies - Current monitoring instructions and recent device questions - Prescription and insurance information when coverage is relevant Related resources: - [Diabetes medication support](https://pennyfausta.ca/health-support/diabetes) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Public Health Agency of Canada: diabetes overview](https://www.canada.ca/en/public-health/services/diseases/diabetes.html) - [Obesity Canada: adult clinical practice guideline](https://obesitycanada.ca/healthcare-professionals/adult-clinical-practice-guideline/) ### Injectable Medicine Routines & Practical Questions Source: https://pennyfausta.ca/health-support/metabolic-health/injectable-medicine-routines Injectable medicines used in metabolic care can have product-specific devices, schedules and storage instructions. Bring the prescribed medicine, device and written plan so practical questions can be reviewed accurately. - Can I review the device steps for the medicine already prescribed? - How should unopened and in-use medicine be stored? - What should I do after a missed or delayed dose? - How should I prepare for travel, a schedule change or a refill delay? #### Use the instructions for the exact product Device preparation, dose selection, administration and disposal steps can differ. Bring the exact product and instructions; do not use directions from another device or change a prescribed dose independently. #### Make storage and timing workable Ask about refrigeration, room-temperature limits, light, travel and what to do if storage conditions were uncertain. Keep the prescribed schedule and ask for product-specific missed-dose instructions. #### Connect administration with follow-up Side effects, dose changes, monitoring and follow-up may affect the plan. Record what happened and when, and contact the pharmacist or prescriber before making a treatment change. Conversation preparation: - The prescribed medicine, device and current directions - Needles or other supplies only if they are part of the question - Storage history, travel dates or missed-dose details - The complete medication list and follow-up instructions Related resources: - [Diabetes medication support](https://pennyfausta.ca/health-support/diabetes) - [Weight-management medication support](https://pennyfausta.ca/health-support/weight-management) - [Medical injections](https://pennyfausta.ca/medical-injections) - [Public Health Agency of Canada: diabetes overview](https://www.canada.ca/en/public-health/services/diseases/diabetes.html) - [Obesity Canada: adult clinical practice guideline](https://obesitycanada.ca/healthcare-professionals/adult-clinical-practice-guideline/) ### Coverage, Supply & Refill Continuity Source: https://pennyfausta.ca/health-support/metabolic-health/coverage-supply-refills A refill can depend on a valid prescription, product supply, dose instructions, insurance rules and prescriber follow-up. Contact the pharmacy early with the exact prescription and coverage details so each part can be checked. - Is the prescription current for the dose and schedule I use? - What information is needed to check insurance or special-authorization status? - Is the medicine or supply currently available, and how much lead time is sensible? - Who needs to be involved if the prescription, coverage or supply changes? #### Separate prescription, supply and coverage A prescription may be valid even when supply is delayed, and availability does not guarantee insurance coverage. Ask which part is affecting the refill so the correct next step is clear. #### Use current dose and benefit information Bring the latest label, any dose-change instructions and current insurance details. Old labels or benefit information can lead to an inaccurate estimate of timing or cost. #### Allow time for coordination Prescriber renewals, special authorization, product ordering or an alternative plan may take time. Contact the pharmacy well before the current supply ends, especially before travel or a coverage change. Conversation preparation: - The latest prescription label and current dose instructions - Insurance card and relevant benefit or authorization details - How much medicine or how many supplies remain - Upcoming travel, appointments or changes in coverage Related resources: - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Prescription renewals](https://pennyfausta.ca/prescription-renewals) - [TELUS PharmaConnect](https://pennyfausta.ca/pharmaconnect) - [Public Health Agency of Canada: diabetes overview](https://www.canada.ca/en/public-health/services/diseases/diabetes.html) - [Obesity Canada: adult clinical practice guideline](https://obesitycanada.ca/healthcare-professionals/adult-clinical-practice-guideline/) ### Contraception: Medication Questions and Continuity Source: https://pennyfausta.ca/health-support/womens-hormone-reproductive-health/contraception-medication-questions Contraceptive medicines and devices can have method-specific timing, missed-dose and interaction instructions. Bring the exact product and current directions so the pharmacist can answer practical questions privately and accurately. - How do I use this method, and what should I do after a missed or late dose? - Could another medicine or supplement affect it? - What should I do after vomiting, diarrhea or a schedule disruption? - How can I plan refills, travel and a private conversation? #### Use method-specific instructions Missed-dose and backup instructions can differ by product and timing. Use the exact label and approved instructions, and ask promptly when a dose is missed or circumstances change. #### Review interactions before adding something new Some prescription medicines, non-prescription products and supplements may affect a contraceptive plan. Bring the complete list and ask before starting a new product. #### Plan privacy and continuity Ask for a private conversation when needed. Contact the pharmacy before refills run out, especially before travel, insurance changes or a prescriber follow-up date. Conversation preparation: - The exact contraceptive product, label and current directions - A complete list of medicines and supplements - Timing details for missed doses or a recent disruption - Refill, travel, insurance or privacy questions Related resources: - [Private consultations](https://pennyfausta.ca/private-consultations) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Sex & U: sexual and reproductive health information](https://www.sexandu.ca/) - [Menopause Foundation of Canada](https://menopausefoundationcanada.ca/) - [Public Health Agency of Canada: healthy pregnancy guide](https://www.canada.ca/en/public-health/services/health-promotion/healthy-pregnancy/healthy-pregnancy-guide.html) ### Menopause & Hormone-Therapy Medication Questions Source: https://pennyfausta.ca/health-support/womens-hormone-reproductive-health/menopause-hormone-therapy Menopause care is individual, and hormone therapy can use different products and routes. Bring the exact prescription, current symptoms and follow-up plan so practical medication questions stay connected to your care. - What is each prescribed product intended to address? - How should I apply or take it, and what should I do after a missed dose? - Which side effects or changes should I report? - What monitoring and follow-up are part of the plan? #### Keep product and route clear Tablets, patches, gels and other products can have different administration and storage instructions. Bring the exact package and ask about the steps for the prescribed route. #### Track what changed and when Record symptom changes, side effects, bleeding changes or application problems with dates and dose changes. Contact the pharmacist or prescriber before changing regular treatment. #### Review the whole medication picture Include prescription medicines, non-prescription products and supplements. Keep the prescriber’s monitoring and follow-up plan visible when asking about interactions or ongoing use. Conversation preparation: - Every hormone-therapy product and current directions - A complete medication, supplement and allergy list - A brief record of symptoms, side effects and recent changes - Monitoring instructions and the next follow-up date Related resources: - [Private consultations](https://pennyfausta.ca/private-consultations) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription renewals](https://pennyfausta.ca/prescription-renewals) - [Sex & U: sexual and reproductive health information](https://www.sexandu.ca/) - [Menopause Foundation of Canada](https://menopausefoundationcanada.ca/) - [Public Health Agency of Canada: healthy pregnancy guide](https://www.canada.ca/en/public-health/services/health-promotion/healthy-pregnancy/healthy-pregnancy-guide.html) ### Fertility Medicines & Injection Routines Source: https://pennyfausta.ca/health-support/womens-hormone-reproductive-health/fertility-medicines-injection-routines Fertility-treatment schedules can be precise and time-sensitive. Bring the clinic’s written plan, exact medicines and devices so a pharmacist can help with product directions, storage and supply while protocol changes stay with the fertility team. - Can I review the preparation or device steps for the prescribed product? - How should each medicine be stored before and after opening? - What should I do if a dose, device or storage step does not go as planned? - How much lead time is needed for the next supply? #### Use the clinic plan and exact products Bring the written schedule and each product. Preparation, timing and device steps can differ, so use instructions for the exact medicine and contact the fertility team for protocol or dose changes. #### Protect storage and timing Ask about refrigeration, light, transport and in-use limits before treatment begins or travel occurs. If a dose or storage condition is uncertain, ask promptly rather than guessing. #### Plan supply before the schedule becomes urgent Availability, prescription status and insurance may affect timing. Contact the pharmacy with the full list and required dates early enough to identify supply or coverage questions. Conversation preparation: - The clinic’s current written protocol and dates - Every prescribed product, device and package - Storage history and questions about preparation or administration - Prescription, insurance and upcoming supply requirements Related resources: - [Medical injections](https://pennyfausta.ca/medical-injections) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Sex & U: sexual and reproductive health information](https://www.sexandu.ca/) - [Menopause Foundation of Canada](https://menopausefoundationcanada.ca/) - [Public Health Agency of Canada: healthy pregnancy guide](https://www.canada.ca/en/public-health/services/health-promotion/healthy-pregnancy/healthy-pregnancy-guide.html) ### Medicine Questions During Pregnancy & Breastfeeding Source: https://pennyfausta.ca/health-support/womens-hormone-reproductive-health/pregnancy-breastfeeding-medicines Pregnancy or breastfeeding can change the context for medicine questions, but abruptly stopping a needed medicine can also create risk. Bring the complete product list and timing details so the pharmacist can help identify reliable information and the right follow-up. - Should I check any current prescription before the next dose or refill? - Which non-prescription medicines or supplements should I review first? - What information matters during breastfeeding, including infant age or timing? - Which question needs the prescriber, midwife or another care professional? #### Review before starting or stopping Contact a pharmacist, prescriber or other appropriate care professional before starting a new product or stopping regular treatment. The answer depends on the exact medicine, dose, reason for use and stage of pregnancy or breastfeeding. #### Include every product Bring prescription medicines, pain and cold products, vitamins, supplements and natural health products. A complete list helps separate questions that can be answered at the pharmacy from those needing another clinician. #### Give time-sensitive context Include gestational stage, breastfeeding details, recent dose changes and when the next dose is due. Seek urgent assessment for an emergency or symptoms that your maternity care team has told you not to wait on. Conversation preparation: - All prescription and non-prescription products, vitamins and supplements - The dose, reason for use and timing of the next dose - Pregnancy stage or relevant breastfeeding details - Instructions and contact information from the maternity care team Related resources: - [Private consultations](https://pennyfausta.ca/private-consultations) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription services](https://pennyfausta.ca/prescriptions) - [Sex & U: sexual and reproductive health information](https://www.sexandu.ca/) - [Menopause Foundation of Canada](https://menopausefoundationcanada.ca/) - [Public Health Agency of Canada: healthy pregnancy guide](https://www.canada.ca/en/public-health/services/health-promotion/healthy-pregnancy/healthy-pregnancy-guide.html) ### Inhaler & Spacer Technique Questions Source: https://pennyfausta.ca/health-support/respiratory-health/inhaler-spacer-technique Different inhalers and spacers can require different preparation, breathing and cleaning steps. Bring every device you use so questions can be reviewed with the exact product rather than from memory or generic instructions. - Can I demonstrate how I use this device and review the steps? - Does it need priming, shaking, a spacer or a particular breathing pattern? - How should it be cleaned and stored? - How do I interpret the dose counter or know when a replacement is needed? #### Use the actual device Bring every inhaler, spacer and accessory. Technique advice must match the exact device, and a hands-on review can identify steps that are difficult, unclear or different from a previous inhaler. #### Keep cleaning and storage practical Ask about mouthpiece care, spacer cleaning, drying, temperature and storage. Follow the product instructions and replace damaged or expired equipment as directed. #### Connect technique with the action plan Technique review does not replace the prescribed schedule or action plan. Ask promptly when the device changes, doses appear to remain or symptoms are not following the expected plan. Conversation preparation: - Every current inhaler, spacer and related device - Prescription labels and the current action plan - Questions about priming, cleaning, storage or the dose counter - The date each device was started and approximate doses remaining Related resources: - [Asthma & COPD medication support](https://pennyfausta.ca/health-support/asthma-copd-medication-support) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Asthma Canada: medicines and treatment](https://asthma.ca/get-help/treatment/) - [Asthma Canada: delivery devices](https://asthma.ca/get-help/treatment/how-to-use/) - [Canadian Lung Association: COPD](https://www.lung.ca/lung-diseases/copd/) ### Respiratory Action Plans & Medication Questions Source: https://pennyfausta.ca/health-support/respiratory-health/respiratory-action-plans An asthma or COPD action plan explains what to do when breathing changes. Keep it with the medicines and devices so a pharmacist can clarify product directions while personal zones, thresholds and treatment changes remain with the care team. - Which medicine or device belongs to each part of my written plan? - What should I track when breathing or reliever use changes? - Who should update the plan when a medicine or inhaler changes? - Which signs mean prompt care or an emergency rather than a routine question? #### Use the current written plan Bring the latest action plan and match each medicine to its label and device. If the written instructions and current prescriptions do not align, contact the care team before changing treatment. #### Record changes that affect the next decision Note changes in symptoms, reliever use, triggers, sleep or activity as your care team requested. A pharmacist can help organize the medication question but cannot set personal action-plan zones from a public page. #### Know when not to wait Follow the urgent directions in the action plan. Call 911 for severe or rapidly worsening breathing difficulty, trouble speaking, blue or grey lips or skin, confusion or another breathing emergency. Conversation preparation: - The latest asthma or COPD action plan - Every current respiratory medicine, inhaler and device - Notes about recent symptoms, reliever use and plan changes - Contact information for the prescriber or respiratory care team Related resources: - [Asthma & COPD medication support](https://pennyfausta.ca/health-support/asthma-copd-medication-support) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Asthma Canada: medicines and treatment](https://asthma.ca/get-help/treatment/) - [Asthma Canada: delivery devices](https://asthma.ca/get-help/treatment/how-to-use/) - [Canadian Lung Association: COPD](https://www.lung.ca/lung-diseases/copd/) ### Respiratory Refills, Storage & Travel Planning Source: https://pennyfausta.ca/health-support/respiratory-health/respiratory-refills-travel Travel, wildfire smoke, cold weather, allergies and routine changes can make respiratory planning more important. Check medicines, devices, refill status and action-plan instructions before the timing becomes urgent. - How much medicine remains in each device, and when can it be refilled? - How should inhalers, spacers or other devices be stored during travel? - What prescription documents or labels should I keep with me? - Does the action plan address seasonal, smoke or travel-related changes? #### Count supply before the change Check dose counters, expiry dates, refill status and how long the trip or changed routine will last. Contact the pharmacy early when a renewal, product order or insurance check may be needed. #### Protect devices and documentation Keep medicines in labelled packaging and follow temperature, cleaning and storage instructions. Bring the action plan and prescriber information, especially when crossing borders or staying away from home. #### Use the plan when conditions change Review seasonal, smoke, allergy or travel questions with the care team when they affect the written plan. Seek prompt or emergency help according to the plan rather than waiting for a routine refill conversation. Conversation preparation: - Every current inhaler, spacer and respiratory medicine - Dose counts, expiry dates and the amount of medicine remaining - Travel dates, destination and storage conditions - The current action plan, prescription labels and insurance information Related resources: - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Travel Clinic](https://pennyfausta.ca/travel-clinic) - [Asthma & COPD medication support](https://pennyfausta.ca/health-support/asthma-copd-medication-support) - [Asthma Canada: medicines and treatment](https://asthma.ca/get-help/treatment/) - [Asthma Canada: delivery devices](https://asthma.ca/get-help/treatment/how-to-use/) - [Canadian Lung Association: COPD](https://www.lung.ca/lung-diseases/copd/) ## Pharmacy services ### Prescriptions Source: https://pennyfausta.ca/prescriptions Keep prescriptions, refills and medication questions in one place. We can help you move prescriptions, plan refills, review renewal needs and understand medicines for you or someone you support. - Refill planning and prescription requests - Transfers from another pharmacy - Renewal assessment when appropriate - Medication reviews and practical questions #### Start with what you need A refill, transfer, renewal question and medication review each follow a different process. Contact the pharmacy and our team will help identify the right place to start. #### Plan before medicine runs out Prescription status, remaining refills, clinical assessment, prescriber communication and product availability can affect timing. Early contact gives the pharmacy time to review the next step. #### Keep the full picture together An up-to-date medication list—including prescription medicines, non-prescription products and supplements—helps support clearer conversations and safer decisions. Appointment preparation: - Your Alberta Health Care number and insurance information - Your medication list, prescription labels or current pharmacy details - Relevant medical history, allergies and questions for the pharmacist Related resources: - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Prescription transfers](https://pennyfausta.ca/prescription-transfers) - [Prescription renewals](https://pennyfausta.ca/prescription-renewals) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [TELUS PharmaConnect](https://pennyfausta.ca/pharmaconnect) - [Private consultations](https://pennyfausta.ca/private-consultations) - [Health support](https://pennyfausta.ca/services#health-support) ### Prescription Refills Source: https://pennyfausta.ca/prescription-refills A refill depends on the prescription on file, remaining authorized refills and medicine supply. Contact us before you run low so there is time to handle any follow-up. - Request refills through PharmaConnect or the pharmacy - Check remaining authorized refills - Review timing and product availability - Identify when pharmacist or prescriber follow-up is needed #### Before you request Check how much medication remains and contact the pharmacy before you run out. Weekends, holidays, special orders and the need for clinical or prescriber follow-up can affect timing. #### How to request a refill Use TELUS PharmaConnect for eligible refill requests or contact the pharmacy directly. A request is reviewed before it is prepared and is not confirmation that a prescription is ready. #### When more review is needed If no authorized refills remain or your situation has changed, a pharmacist can review the available next steps. Renewal or prescriber contact is not automatic and depends on the individual prescription. Appointment preparation: - The prescription or medicine name - Your Alberta Health Care number and insurance information - How much medication remains and any recent changes or questions Related resources: - [All prescription services](https://pennyfausta.ca/prescriptions) - [TELUS PharmaConnect](https://pennyfausta.ca/pharmaconnect) ### Prescription Transfers Source: https://pennyfausta.ca/prescription-transfers Tell us which prescriptions you want moved and where they are now. We’ll contact the current pharmacy and let you know if anything else is needed. - Review which prescriptions you want transferred - Provide your current pharmacy details - Coordinate pharmacy-to-pharmacy information - Clarify restrictions, timing and remaining refills #### What to provide Tell us your current pharmacy and which prescriptions you want transferred. Prescription labels, a medication list and your insurance information can help the process. #### What happens next Penny Fausta contacts the current pharmacy to request the information needed for eligible prescriptions. Timing depends on both pharmacies, prescription status and any follow-up required. #### Some prescriptions need a different step Transfer rules can vary by prescription and circumstance. The pharmacy will explain any restriction, expired prescription, missing refill or prescriber follow-up that affects the request. Appointment preparation: - The name and phone number of your current pharmacy - Prescription labels or a current medication list - Your Alberta Health Care number, insurance information and preferred contact details Related resources: - [All prescription services](https://pennyfausta.ca/prescriptions) - [Prescription refills](https://pennyfausta.ca/prescription-refills) ### Prescription Renewals Source: https://pennyfausta.ca/prescription-renewals When no refills remain, a pharmacist can review the medicine, how it is being used, recent changes and whether a renewal or prescriber follow-up is needed. - Review the prescription and current use - Discuss relevant changes and monitoring - Determine whether pharmacist assessment is appropriate - Explain when prescriber follow-up is needed #### A renewal starts with assessment The pharmacist needs enough information to assess whether a renewal is appropriate. The medicine, condition, stability, monitoring, recent changes and follow-up plan can all matter. #### Renewal is not automatic Some prescriptions or situations require the original prescriber or another health professional. After reviewing the request, the pharmacist will tell you who needs to follow up. #### Plan ahead Contact the pharmacy before medication runs out. Assessment, prescriber communication, an appointment or product availability may require additional time. Appointment preparation: - The prescription or medicine name and how much remains - Your Alberta Health Care number and insurance information - Current medications, relevant monitoring, recent changes and prescriber details Related resources: - [All prescription services](https://pennyfausta.ca/prescriptions) - [Prescription refills](https://pennyfausta.ca/prescription-refills) - [Private consultations](https://pennyfausta.ca/private-consultations) ### Medication Reviews Source: https://pennyfausta.ca/medication-reviews A medication review brings prescriptions, non-prescription products, supplements and questions into one conversation. It can help you keep an accurate list and understand how each medicine fits into daily life. - Build an accurate medication list - Discuss how and why each medicine is used - Review questions, concerns and practical barriers - Identify follow-up with a pharmacist or prescriber #### Bring the complete list Include prescription medicines, non-prescription products, vitamins, supplements and medicines used only when needed. Actual containers or a current list can help. #### Make the conversation useful Bring questions about purpose, timing, missed doses, side effects, cost, routines or difficulty using a medicine. Speak with a pharmacist or your care team before changing prescribed treatment. #### Coverage and format vary The type of review, eligibility, documentation, coverage and follow-up depend on individual needs and current program requirements. Contact the pharmacy for current details. Appointment preparation: - All medication containers or a current medication list - Your Alberta Health Care number and insurance information - Your questions, allergies, relevant health history and recent monitoring information Related resources: - [All prescription services](https://pennyfausta.ca/prescriptions) - [Private consultations](https://pennyfausta.ca/private-consultations) ### Vaccinations Source: https://pennyfausta.ca/vaccinations Bring your vaccination record and the reason you are asking. We can review previous doses, current recommendations, timing, availability and coverage. - Seasonal and routine vaccination review - Travel and individual risk considerations - Catch-up and life-stage questions - Current timing, availability and coverage information #### Start with your record A vaccination record helps identify completed series, missing doses and questions that need a closer look. If your record is incomplete, the pharmacy can explain where to start. #### Tell us what has changed Age, pregnancy, immune status, medical conditions, travel, work, school, exposure risk and previous doses can affect which recommendations apply. #### Current details matter Products, schedules, public funding, private insurance coverage and availability can change. The pharmacy will confirm current details before vaccination. Appointment preparation: - Your vaccination record, if available - Your Alberta Health Care number and insurance information - Current medications, allergies, medical conditions, travel plans and relevant health history Related resources: - [Flu & COVID vaccinations](https://pennyfausta.ca/flu-covid-vaccinations) - [Meningococcal B (MenB) vaccine](https://pennyfausta.ca/menb-vaccine) - [HPV vaccine](https://pennyfausta.ca/hpv-vaccine) - [Shingles vaccine](https://pennyfausta.ca/shingles-vaccine) - [Pneumococcal vaccine](https://pennyfausta.ca/pneumococcal-vaccine) - [Hepatitis A vaccine](https://pennyfausta.ca/hepatitis-a-vaccine) - [Hepatitis B vaccine](https://pennyfausta.ca/hepatitis-b-vaccine) - [Tdap vaccine](https://pennyfausta.ca/tdap-vaccine) - [MMR vaccine](https://pennyfausta.ca/mmr-vaccine) - [Chickenpox vaccine](https://pennyfausta.ca/chickenpox-vaccine) - [Health support](https://pennyfausta.ca/services#health-support) ### Meningococcal B (MenB) Vaccine Source: https://pennyfausta.ca/menb-vaccine MenB vaccination protects against serogroup B meningococcal disease. Bring your vaccination record and reason for asking so we can review age, health and exposure factors. - Understand how MenB differs from other meningococcal vaccines - Review age, health and exposure factors - Clarify dose timing, availability and coverage - Get a practical next step from a pharmacist #### What MenB vaccination covers MenB vaccines target serogroup B meningococcal bacteria. They are different from meningococcal C and ACYW vaccines, so a previous routine meningococcal vaccination may not provide the same protection. #### Who may want a review MenB vaccination may be recommended for people at increased medical or exposure risk and may be considered individually by others seeking protection. A pharmacist can review your age, health, vaccination record and reason for asking. #### Timing and coverage The product and number of doses depend on age, risk and prior doses. Public funding, private insurance coverage and vaccine availability can vary; contact the pharmacy for current details. Appointment preparation: - Your vaccination record, if available - Your Alberta Health Care number and insurance information - Current medications, medical conditions and any relevant exposure or travel details Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: meningococcal vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-13-meningococcal-vaccine.html) ### HPV Vaccine Source: https://pennyfausta.ca/hpv-vaccine HPV vaccination helps protect against types of human papillomavirus associated with several cancers and genital warts. Bring any previous dose records so we can review the schedule and coverage. - Guidance for adolescents and adults - Catch-up and individual vaccination review - Dose timing based on age, health and prior doses - Current availability and coverage information #### Why HPV vaccination matters HPV is common and can cause several cancers as well as genital warts. Vaccination provides the greatest benefit before exposure, but people who were not vaccinated through a routine program may still benefit. #### Who can ask HPV vaccination is not only a school-age topic. Adolescents and adults can ask for a review of prior doses, current recommendations and whether vaccination may be appropriate for them. #### Schedule and coverage The recommended schedule depends on age, immune status and vaccination history. Publicly funded eligibility and private insurance coverage can change, so the pharmacy will confirm current details. Appointment preparation: - Your vaccination record, including any previous HPV doses - Your Alberta Health Care number and insurance information - Current medications, medical conditions and relevant health history Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: HPV vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-9-human-papillomavirus-vaccine.html) ### Shingles Vaccine Source: https://pennyfausta.ca/shingles-vaccine Shingles can cause a painful rash and lingering nerve pain. Vaccination is recommended for many adults age 50 and older and for some adults age 18 and older who are or will be immunocompromised. - Review based on age and immune status - Discuss previous shingles or zoster vaccination - Plan a two-dose series around relevant treatment - Confirm current availability and coverage #### What the vaccine helps prevent Shingles is caused when the virus that causes chickenpox becomes active again. Vaccination reduces the risk of shingles and post-herpetic neuralgia, the nerve pain that can continue after the rash. #### Who should ask Canadian guidance recommends recombinant zoster vaccine for adults age 50 and older and for adults age 18 and older who are or will be immunocompromised. People who have had shingles or an older zoster vaccine should also ask about current guidance. #### Timing and coverage The recombinant shingles vaccine is given as a two-dose series. Timing may need to account for immune-suppressing treatment, recent shingles and prior vaccination. Public funding and private insurance coverage vary. Appointment preparation: - Your vaccination record and the date of any previous shingles episode - Your Alberta Health Care number and insurance information - Current medications, medical conditions and planned immune-suppressing treatment, if applicable Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: shingles vaccine](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-8-herpes-zoster-%28shingles%29-vaccine.html) ### Pneumococcal Vaccine Source: https://pennyfausta.ca/pneumococcal-vaccine Pneumococcal bacteria can cause pneumonia and invasive disease such as bloodstream infection and meningitis. Recommendations depend on age, health and social risk factors, vaccination history and the products previously received. - Review age and individual risk factors - Check previous pneumococcal vaccine details - Clarify the current product and schedule - Confirm availability and coverage #### Why pneumococcal protection matters Pneumococcal bacteria are a common cause of pneumonia and can also cause invasive infections. The risk of serious disease is higher for older adults and people with certain medical, social, behavioural or environmental risk factors. #### Who should ask Adults age 65 and older and younger adults with certain risk factors should review current recommendations. Childhood schedules and catch-up needs are assessed separately through the appropriate vaccination provider. #### Products and timing change Canadian pneumococcal guidance and available products have changed in recent years. Bring any record of previous pneumococcal vaccination so the pharmacy can identify the appropriate current next step. Appointment preparation: - Your vaccination record, including any pneumococcal vaccines - Your Alberta Health Care number and insurance information - Current medications, medical conditions and relevant risk factors Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: pneumococcal vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-16-pneumococcal-vaccine.html) ### Hepatitis A Vaccine Source: https://pennyfausta.ca/hepatitis-a-vaccine Hepatitis A is a liver infection commonly spread through contaminated food or water or close contact. Vaccination may be recommended for travellers and others with specific health or exposure risks. - Review destination and travel timing - Discuss health and exposure risk factors - Compare hepatitis A and combined A/B options - Clarify dose timing, availability and coverage #### Why people ask about hepatitis A Hepatitis A occurs worldwide and is a common vaccine-preventable infection in travellers. Risk also depends on health, work, community and possible exposure. #### Travel is one consideration Destination, itinerary, departure date, food and water exposure and individual health can affect the recommendation. Hepatitis A vaccination may also be relevant outside travel. #### Single or combined protection Hepatitis A vaccine is available on its own and in combination with hepatitis B vaccine. The appropriate product and schedule depend on your needs, previous doses and timing. Appointment preparation: - Your itinerary and departure date, if travel is the reason - Your vaccination record and Alberta Health Care number - Current medications, medical conditions and insurance information Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Travel clinic](https://pennyfausta.ca/travel-clinic) - [Hepatitis B vaccine](https://pennyfausta.ca/hepatitis-b-vaccine) - [Canadian Immunization Guide: hepatitis A vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-6-hepatitis-a-vaccine.html) ### Hepatitis B Vaccine Source: https://pennyfausta.ca/hepatitis-b-vaccine Hepatitis B is a liver infection spread through contact with infected blood or certain body fluids. Vaccination is part of routine childhood programs, and adults who missed vaccination or have particular risks may need an individual review. - Check childhood or previous adult doses - Review health, work, travel and exposure factors - Compare hepatitis B and combined A/B options - Clarify schedule, testing questions and coverage #### Why hepatitis B protection matters Hepatitis B can become a chronic infection and may lead to serious liver disease. Some infections cause few or no early symptoms. #### Who may need a review People who missed routine vaccination, have an exposure risk or need protection for health, work or travel reasons can ask a pharmacist to review current recommendations. #### Previous doses and next steps Hepatitis B schedules vary, and a combined hepatitis A and B vaccine may be appropriate for some people. Prior doses, product history and individual circumstances shape the next step. Appointment preparation: - Your vaccination record, including childhood and workplace doses - Your Alberta Health Care number and insurance information - Current medications, medical conditions, work or travel details and relevant exposure history Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Hepatitis A vaccine](https://pennyfausta.ca/hepatitis-a-vaccine) - [Canadian Immunization Guide: hepatitis B vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-7-hepatitis-b-vaccine.html) ### Tdap Vaccine Source: https://pennyfausta.ca/tdap-vaccine Tdap combines protection against tetanus, diphtheria and pertussis, also called whooping cough. Adults, pregnant people and those with incomplete records may have different reasons to review their protection. - Review adult Tdap and booster history - Discuss Tdap during each pregnancy - Clarify wound-related or catch-up questions - Confirm current timing, availability and coverage #### What Tdap covers Tdap is a combination vaccine that protects against tetanus, diphtheria and pertussis. Pertussis can cause a prolonged cough and is particularly serious for young infants. #### Adult and pregnancy review Canadian guidance recommends an adult Tdap dose for people who have not received one in adulthood and a Tdap dose during every pregnancy. Individual timing is reviewed privately. #### Records and timing Booster history, childhood doses, pregnancy, wound management and previous vaccine reactions can affect which product and timing apply. Appointment preparation: - Your vaccination record, including your last tetanus-containing vaccine - Your Alberta Health Care number and insurance information - Pregnancy timing, current medications, medical conditions and relevant wound information, if applicable Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: pertussis vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-15-pertussis-vaccine.html) - [Canadian Immunization Guide: tetanus toxoid](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-22-tetanus-toxoid.html) ### MMR Vaccine Source: https://pennyfausta.ca/mmr-vaccine MMR is a combined vaccine for measles, mumps and rubella. Your birth year, number of documented doses, travel plans, work or school setting and individual health can affect whether a review is useful. - Check documented MMR doses - Review birth year and immunity questions - Discuss travel, work, school or exposure risk - Clarify timing, availability and coverage #### Why records matter Measles is highly contagious, and protection is assessed using documented vaccination, birth year and other evidence of immunity. MMR may also be relevant for mumps and rubella protection. #### Travel and exposure questions People planning travel outside Canada, working in health care, attending post-secondary education or responding to a possible exposure may need specific guidance. #### Individual assessment MMR is a live vaccine, so pregnancy, immune status, recent blood products and other health factors must be reviewed before vaccination. Appointment preparation: - Your vaccination record and birth year - Your Alberta Health Care number and insurance information - Travel plans, work or school setting, current medications and relevant health history Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Canadian Immunization Guide: measles vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-12-measles-vaccine.html) ### Chickenpox Vaccine Source: https://pennyfausta.ca/chickenpox-vaccine Chickenpox, also called varicella, can be more serious in adolescents, adults and people with certain health conditions. People without evidence of immunity may need a catch-up or individual review. - Review previous chickenpox illness or vaccination - Clarify evidence of immunity and catch-up needs - Discuss pregnancy and immune-status considerations - Confirm current timing, availability and coverage #### Who may need a review People who have not had chickenpox and do not have documented vaccination or other evidence of immunity can ask about current recommendations. #### Why individual factors matter Age, pregnancy, immune status, medications, exposure history and previous doses affect whether and when varicella vaccination is appropriate. #### Chickenpox and shingles are different The same virus causes chickenpox as a first infection and shingles when it reactivates later. Chickenpox and shingles vaccines serve different purposes and use different recommendations. Appointment preparation: - Your vaccination record and history of chickenpox, if known - Your Alberta Health Care number and insurance information - Current medications, pregnancy status, immune conditions and any recent exposure details Related resources: - [All vaccination services](https://pennyfausta.ca/vaccinations) - [Shingles vaccine](https://pennyfausta.ca/shingles-vaccine) - [Canadian Immunization Guide: chickenpox vaccines](https://www.canada.ca/en/public-health/services/publications/healthy-living/canadian-immunization-guide-part-4-active-vaccines/page-24-varicella-chickenpox-vaccine.html) ### Flu & COVID Vaccinations Source: https://pennyfausta.ca/flu-covid-vaccinations Find current information and book a seasonal vaccination for yourself or a loved one at Penny Fausta. - Flu and COVID vaccination information - Current eligibility and timing guidance - Appointments during the seasonal program #### Seasonal vaccination Flu and COVID vaccine eligibility, timing and availability can change throughout the season. Contact us for current information. #### Individual guidance Recommendations can vary by age, health, pregnancy, vaccination history and other factors. Ask our pharmacists what applies to you. #### Booking and preparation Book through Jane or contact the pharmacy for current appointment information. Bring your Alberta Health Care number and vaccination history when available. Related resources: - [Book with Jane](https://pennyfausta.janeapp.com/) - [Public Health Agency of Canada influenza information](https://www.canada.ca/en/public-health/services/diseases/flu-influenza.html) - [Public Health Agency of Canada COVID vaccine information](https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/vaccines.html) - [Influenza vaccine information sheet](https://pennyfausta.ca/documents/influenza-vaccine-information-sheet.pdf) - [Consent for immunization](https://pennyfausta.ca/documents/influenza-immunization-consent-form.pdf) - [Immunization record & after care](https://pennyfausta.ca/documents/influenza-immunization-record-and-after-care.pdf) - [Pregnancy, breastfeeding & newborn information](https://pennyfausta.ca/documents/influenza-pregnancy-breastfeeding-newborn-information.pdf) ### Private Consultations Source: https://pennyfausta.ca/private-consultations Some questions need more time and privacy than a counter conversation. Use a private consultation to explain what is happening, review the relevant information and decide what to do next. - Discuss medication use, concerns and practical barriers - Review relevant health information and recent changes - Clarify appropriate follow-up and next steps - Connect with service-specific support when available #### Start with the question you want answered Tell us what you would like help understanding. Your question may involve a medicine, a refill or renewal, side effects, a recent health change, a travel plan or another pharmacy-care concern. #### Some questions need another professional The pharmacist will explain what can be handled at the pharmacy and when a prescription, testing, a prescriber or another health professional is needed. #### Confirm the current format before you visit Consultation length, appointment requirements, fees and coverage depend on the service you need. Contact the pharmacy first so our team can confirm what applies. Appointment preparation: - Your Alberta Health Care number and insurance information - All medication containers or a current medication list - Relevant health history, recent changes and the questions you want to discuss Related resources: - [Prescription services](https://pennyfausta.ca/prescriptions) - [Medication reviews](https://pennyfausta.ca/medication-reviews) - [Travel clinic](https://pennyfausta.ca/travel-clinic) - [Vaccinations](https://pennyfausta.ca/vaccinations) - [Health support](https://pennyfausta.ca/services#health-support) ### Travel Clinic Source: https://pennyfausta.ca/travel-clinic A thoughtful travel-health plan starts with where you are going, what you will be doing and what you need to stay well. Our pharmacists review your itinerary, vaccination history, medicines and individual health needs, then explain practical next steps. - Destination, timing and activity-specific review - Routine and travel vaccination planning - Food, water, insect and animal-exposure precautions - Medication, health-kit and time-zone planning #### Start with the whole itinerary Countries, stopovers, departure date, trip length, rural or urban settings, accommodations and planned activities can all change the advice that is relevant to you. #### Review vaccines and prevention A pharmacist can review routine and destination-specific vaccination considerations along with current guidance for food, water, insect bites, animals and respiratory illness. #### Plan medicines and essentials Discuss current medicines, storage, time-zone changes and a practical travel health kit. The pharmacist will tell you when a prescription or follow-up with another professional is needed. Appointment preparation: - Your full itinerary, departure date and planned activities - Your vaccination record and Alberta Health Care number - Current medications, allergies, medical conditions and insurance information Related resources: - [Government of Canada: plan for your health before travel](https://www.canada.ca/en/public-health/services/travel-health/plan-health-before-during-travel.html) - [Government of Canada travel advice and advisories](https://travel.gc.ca/travelling/advisories) ### Compounding Source: https://pennyfausta.ca/compounding A compounded prescription may be considered when a commercially available medicine does not meet a prescribed need. We review the prescription, ingredients, dosage form and preparation requirements before confirming the service. - Review the prescription and intended dosage form - Confirm ingredients and current pharmacy capability - Discuss expected timing, cost and coverage - Coordinate with the prescriber when more information is needed #### Compounding begins with an individual prescription A compounded medicine is prepared for a specific patient according to a prescription. The prescribed strength, ingredients, dosage form and clinical purpose all need to be clear before the pharmacy can assess the request. #### We confirm the formulation first Ingredient access, stability information, equipment and safety requirements determine whether a compound can be prepared. We review these details before confirming timing or cost. #### Allow time for review and preparation Compounded prescriptions may require ingredient sourcing, formulation review and preparation time. Cost and insurance coverage vary, so timing and an estimate can only be confirmed after the prescription is reviewed. Appointment preparation: - Your prescription and prescriber information - Your Alberta Health Care number and insurance information - Current medications, allergies and the reason the prescribed dosage form is needed Related resources: - [Prescription services](https://pennyfausta.ca/prescriptions) ### Medical Injections Source: https://pennyfausta.ca/medical-injections Before scheduling, we review the prescribed medicine, dose, route, storage and any monitoring requirements to confirm whether it can be administered at the pharmacy. - Review the prescription and medication before the visit - Confirm storage, route and current service availability - Provide private administration when appropriate - Explain after-care and next-dose planning #### Contact us before bringing the medication The pharmacy needs to identify the medicine, prescribed route, dose, timing, storage history and any administration or monitoring requirements. This review helps determine whether we can safely provide the service. #### What to expect at the appointment Before administration, the regulated health professional confirms the prescription, medication, relevant health information and consent. After-care and observation depend on the prescribed medicine. #### Some injections require a different setting The medicine, route, equipment or monitoring needs may mean the injection cannot be provided at the pharmacy. If so, our team will tell you where to ask next. Appointment preparation: - The medicine name, prescription, dose, route and prescriber information - Your Alberta Health Care number and insurance information - Current medications, allergies, relevant health history and previous doses Related resources: - [Medical Botox appointments](https://pennyfausta.ca/botox) - [Private consultations](https://pennyfausta.ca/private-consultations) ### Medical Botox Source: https://pennyfausta.ca/botox A medical Botox appointment begins with a private clinical assessment. Bring the reason for treatment, relevant health history, current medicines and details of any previous Botox treatment. - Private inquiry and current service confirmation - Individual assessment before treatment - Review of prior treatment and medication information - Clear expectations, after-care and follow-up planning #### Start with a private assessment The clinician reviews the medical concern, previous care, health history, medicines, allergies and treatment goals before discussing whether treatment is suitable. #### Bring prior treatment details when available If you have received Botox before, information about the product, dose, treatment areas, date, response and any adverse effects helps support a more informed conversation. #### Confirm availability, cost and coverage first Appointment availability, professional requirements, fees, medication cost and insurance coverage depend on the assessment and treatment plan. Contact the pharmacy before planning a visit. Appointment preparation: - Your referral, prescription or prescriber information, if applicable - Your Alberta Health Care number and insurance information - Current medications, allergies, relevant health history and prior Botox details Related resources: - [Other medical injections](https://pennyfausta.ca/medical-injections) - [Private consultations](https://pennyfausta.ca/private-consultations) ### Penny Fausta Retail Source: https://pennyfausta.ca/retail We support Canadian, locally made and sustainable products that help you care for yourself and the people around you. - Health and personal-care essentials - Locally crafted and Canadian products - Curated products from brands we trust ### TELUS PharmaConnect Source: https://pennyfausta.ca/pharmaconnect Connect to Penny Fausta through the PharmaConnect website or app to view your prescription profile, request eligible refills and follow order status. Linked accounts can also help caregivers manage prescriptions for dependants and pets. - View your prescription profile and medication information - Request eligible refills and check order status - Receive refill, renewal and order notifications when enabled - Manage linked prescription profiles for dependants and pets #### Connect your account Create an account on the PharmaConnect website or app and connect it to Penny Fausta. Contact us if you need help linking your account or confirming which features are available. #### Send requests without a phone call Use PharmaConnect for eligible refill requests, prescription information and order status. A submitted request still needs pharmacy review; wait for a ready notification before coming to pick it up. #### Support people and pets in your care Linked profiles can help caregivers manage prescriptions for dependants and pets from the same account. Ask the pharmacy for help if a profile cannot be linked. Appointment preparation: - The email address or mobile number you want to use for notifications - A current Penny Fausta prescription label or prescription number - The profile details needed for any dependant or pet account you are authorized to manage Related resources: - [TELUS PharmaConnect](https://teluspharmaconnect.ca/) - [Google Play](https://play.google.com/store/apps/details?id=ca.teluspharmaconnect.mobile&hl=en_CA) - [Apple App Store](https://apps.apple.com/ca/app/telus-pharmaconnect/id1452121212) - [About PharmaConnect at TELUS Health](https://www.telus.com/en/health/health-professionals/pharmacies/add-ons/pharmaconnect) ## Content use This document mirrors public website content in a compact format for automated systems. The canonical human-readable pages remain the authoritative source.