Before you request
Check how much medication remains and contact the pharmacy before you run out. Weekends, holidays, special orders and the need for clinical or prescriber follow-up can affect timing.
Plan ahead for continuity
Prescription Refills
A refill depends on the prescription on file, remaining authorized refills and medicine supply. Contact us before you run low so there is time to handle any follow-up.
At a glance
What this service covers.
Contact us to
- Request refills through PharmaConnect or the pharmacy
- Check remaining authorized refills
- Review timing and product availability
- Identify when pharmacist or prescriber follow-up is needed
What to know
How to request a refill
Use TELUS PharmaConnect for eligible refill requests or contact the pharmacy directly. A request is reviewed before it is prepared and is not confirmation that a prescription is ready.
When more review is needed
If no authorized refills remain or your situation has changed, a pharmacist can review the available next steps. Renewal or prescriber contact is not automatic and depends on the individual prescription.
Before you contact us
Have these details ready.
- The prescription or medicine name
- Your Alberta Health Care number and insurance information
- How much medication remains and any recent changes or questions
Ready to get started?
Contact the pharmacy.
We can confirm availability, fees, coverage questions and whether an appointment is needed.