Privacy Policy

Scope

This Privacy Policy describes how Penny Fausta Pharmacies Ltd. collects, uses, discloses and protects personal information through pennyfausta.ca and related website interactions. As a licensed Alberta pharmacy, we handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and other legal and professional obligations that apply to our services and records.

This policy focuses on our public website. Information handled in pharmacy systems or by a separate booking, messaging or service provider may also be subject to additional notices, professional requirements and that provider’s privacy policy.

Personal information we collect

Depending on how you interact with the website, we may collect:

• Contact and inquiry information, such as your name, email address, telephone number and the contents of a message you send through a website form or by email.
• Booking and service information you choose to provide after following a booking link to an online scheduling provider. The provider collects this information through its own service and privacy practices.
• Technical and usage information, such as IP address, browser and device information, pages requested, referring page, date and time, and security or diagnostic logs generated when you access the website.
• Preferences and consent records associated with website or scheduling features you choose to use, including optional notification preferences.

Please do not send personal health or prescription information through regular email or a general website form. Use a pharmacy-approved secure channel or call us for help with a private matter.

How we use personal information

We use personal information only for reasonable purposes connected with operating the website and providing requested services, including to:

• respond to questions, requests and feedback;
• connect you with appointment-booking and pharmacy services;
• provide, secure, maintain and improve our website and online services;
• prevent misuse, investigate security issues and meet legal, regulatory and professional obligations; and
• send account or appointment notifications when you have chosen and consented to receive them.

Optional scheduling text messages

Our online scheduling system at schedule.pennyfausta.ca offers optional SMS notifications, including one-time verification codes and appointment confirmations and reminders. Text-message consent is optional. You can review the scheduling system’s SMS Terms of Service ↗ (opens in a new tab) and SMS Privacy Policy ↗ (opens in a new tab).

How we share personal information

We do not sell or rent personal information. We may disclose limited personal information to service providers that host, secure, maintain, analyze or deliver our website and online services on our behalf. We require service providers to use the information only for the services they provide to us and to protect it appropriately.

We may also disclose information where required or permitted by law, including to comply with a lawful request, protect rights or safety, investigate misuse, or meet regulatory and professional obligations.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Consent and your choices

We collect, use and disclose personal information with consent or as otherwise permitted or required by law. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect a feature or service that depends on that information.

You may opt out of text messages at any time by replying STOP or by changing your notification settings in the Client Console. Reply HELP for help.

Security and retention

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, but we take reasonable steps to protect information from unauthorized access, collection, use, disclosure, copying, modification or disposal.

We retain personal information only as long as reasonably needed for the purposes described in this policy and to meet legal, regulatory and professional obligations. We then securely delete, destroy or anonymize it, subject to required record-retention periods.

Access and correction

You may ask to access or correct your personal information, subject to exceptions under applicable law. We may need to verify your identity before responding. Contact us using the details below.

Changes to this policy

We may update this policy as our website, services or legal obligations change. We will post the revised policy here and update the date at the top of the page.

Privacy questions and requests

Contact Penny Fausta Pharmacies Ltd. at [email protected] or 403 455 6580403 455 6580. You can also write to us at 217 – 19 St NW, Calgary, AB T2N 2H9.